Iowa Western Community College
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Computers: Desktop Support Certificate

Just the Facts

Program Start Term: Fall, Spring, Summer
Program Length: 1 Semester
Award: Certificate

Completed Online: Both
Completed in the Evenings: Day, Evening, Online
Pathway: Career Path
Career Cluster: Business and Computers
Program Locations: Council Bluffs Campus

About the Program

The world of computers is fast changing, and you can keep up with the times with Iowa Western's Desktop Support program of study. It’s an ideal way to learn installation and management of computer hardware and operating systems. Upon completion of the program, you’ll earn a certificate.

Using the Microsoft Academic Alliance, this program is unique and cost-effective. Students can obtain some Microsoft software free or at a reduced cost. The program is perfect if you wish to become proficient in help desk operation, computer repair, and computer sales and service.

This program is very hands-on, a plus for those wishing to get up to speed as quickly as possible. The program complements other Iowa Western computer programs of study. Not all program courses are offered on-line or every year. Computer scholarship opportunities are available throughout the department. For those wishing to continue toward a bachelor’s degree, some classes will transfer to four-year institutions.

Career Information

This program is designed to place students into the workforce upon completion of this one-semester certificate. This program provides the fundamentals of computer hardware and operating system support. Graduates have the skills necessary to problem-solve for a variety of end-users, and are prepared for entry-level support and help desk positions. The job market for graduates is stable, and individuals with soft-skills are in demand. Students who wish to earn an advanced degree should consider enrolling in one of Iowa Western’s associate degree programs in the computer field.

Career Coach

Program Outcomes

Upon the successful completion of the program students will:

  • Demonstrate leadership and teamwork skills to collaborate and design solutions to business case problems.
  • Demonstrate ability to troubleshoot, repair, upgrade and maintain PC hardware and software.
  • Demonstrate proficiency in providing assistance to computer users.


* Salary information from EMSI Analyst Database.